This Privacy Policy describes how Citebound LLC ("Citebound," "we," "us," or "our") collects, uses, and shares information about you when you use our website, services, and products. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you download our whitepaper, submit a contact form, or book an audit
- Company name, website URL, and business details provided during the audit onboarding process
- Payment information processed securely through Stripe — we do not store card numbers or financial data directly
- Communications you send us via email or contact forms
We also collect certain information automatically when you visit our website, including:
- Log data such as your IP address, browser type, pages visited, and time spent on pages
- Device information including hardware model, operating system, and browser version
- Cookies and similar tracking technologies as described below
2. How We Use Your Information
We use the information we collect to:
- Deliver and improve our services, including AI visibility audits and retainer engagements
- Communicate with you about your account, audit progress, and deliverables
- Send you the Citebound newsletter and AI search insights content you opted into — you may unsubscribe at any time
- Process payments and send invoices
- Analyze how our website and content are used to improve them
- Comply with legal obligations
We do not sell your personal information to third parties. We do not share your information with advertisers.
3. Cookies and Tracking
We use cookies and similar tracking technologies to operate our website and understand how visitors use it. This includes:
- Essential cookies required for the website to function
- Analytics cookies (such as Google Analytics) that help us understand traffic and usage patterns
- Advertising pixels (such as the Meta Pixel) that allow us to measure the effectiveness of our advertising campaigns and build audiences for ads
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
4. Information Sharing
We share your information only in the following limited circumstances:
- With service providers who assist us in operating our business, such as Stripe for payment processing, Formspree for form submissions, and email service providers for newsletter delivery — these providers are contractually obligated to protect your information
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Citebound, our clients, or others
- In connection with a merger, acquisition, or sale of all or substantially all of our assets, with appropriate notice to you
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you request deletion of your data, we will remove your personal information from our active systems within 30 days, except where we are required to retain it for legal or compliance purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- The right to data portability where technically feasible
To exercise any of these rights, contact us at info@citebound.com.
7. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@citebound.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Citebound LLC
Email: info@citebound.com